Refund policy

Refund Policy

30-day satisfaction guarantee

If you are not satisfied with your purchase, contact us within 30 days of delivery and we will refund your order. The guarantee applies to every kit (1, 3 and 6 bottles).

How to request a refund

Email us at support@shopmrhealth.com with your order number and the email used at checkout. We will reply within 2 business days with the next steps.

Return of product

You do not need to return the product to receive a refund under the 30-day guarantee.

Refund processing

Approved refunds are issued to your original payment method. Your bank or card issuer may take 5–10 business days to show the refund.

Shipping fees

The original shipping fee (if any) is non-refundable.

Damaged, defective or incorrect items

If your order arrives damaged or you receive the wrong item, contact us within 30 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, including shipping.

Lost or delayed orders

If your tracking shows no movement or your order has not arrived within 15 business days of shipping, contact us and we will help resolve it.

Cancellations

To cancel an order, contact us as soon as possible. We cannot cancel an order once it has been sent to fulfillment.

Questions

Email us at support@shopmrhealth.com.